You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify and access sources of fare information. | |||
| Interpret information on domestic flights, fares and conditions applicable to specific fares. | |||
| Identify domestic flight options to meet customer needs. | |||
| Create flight itineraries and source airfares for direct and connecting domestic flights. | |||
| Source costs for airfares to meet customer needs. | |||
| Calculate taxes, fees and surcharges. | |||
| Check calculations for accuracy. | |||
| Compare domestic airfares and quote optimum airfare that meets customer needs. | |||
| Issue ticket according to customer requirements. | |||
| Record full details of the calculated airfare. | |||
| Minimise use of printed materials and maximise electronic record keeping to reduce waste. | |||
| Confirm changed customer requirements. | |||
| Check fare conditions and advise customer. | |||
| Confirm client wishes to proceed with change. | |||
| Re-issue or cancel ticket according to customer requirements in accordance with fare conditions. | |||
| Issue applicable refund or airline credit according to airline conditions. |
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: